PRIVACY POLICY

At Inbox Marketer we understand that privacy is one of the biggest concerns for Internet users. Inbox Marketer respects the privacy of every person who visits our website or uses our products. We’ve created this statement to demonstrate our commitment to your privacy and to show the value we place on the information you provide to us.

WHAT INBOX MARKETER DOES
The company has two lines of business:

  • Inbox Marketer designs, develops and produces email messaging software.
  • It delivers digital messaging campaigns, newsletters, product offerings and other forms of communication, via email, mobile SMS, and social media channels for our clients.

Links to Other Websites
Inbox Marketer websites contain links to other sites. Inbox Marketer is not responsible for the content or privacy practices of these sites. We encourage you to read the privacy statements of these linked sites, as their policies may differ from our own.

ABOUT INFORMATION YOU VOLUNTEER
In various places on our websites, we may request information from you. This might include your name, email address, other contact info, and demographic data such as your occupation. We limit the amount and type of information gathered to what is necessary for the identified purpose. We use this information to:

  • send you an electronic newsletter, if you’ve requested it,
  • alert you about new products or product updates,
  • provide you with information you have requested about the company or about our products,
  • collect survey data to improve our products and services,
  • notify winners of contests we run periodically,
  • send you or a colleague an email you’ve requested,
  • send you an email confirming a subscription or download,
  • classify our users and correspondents into demographic categories so that we can better track the issues, concerns and preferences of those groups and, ultimately, deliver products and services that more accurately meet their needs.

When you provide us information, we will identify the purpose and use it only for the purpose for which it was collected. We will never share, sell, or rent individual personal information without your advance permission or unless ordered by a court of law. When you volunteer information that may be shared with our partners, we will ask you explicitly to grant us such permission by opting in on a web page.

Testimonials
We post customer testimonials on our website which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. This website contains links to other sites that are not owned or controlled by Inbox Marketer. Please be aware that we, Inbox Marketer, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

For visitors to our site who are under 18 years of age we strongly recommend that you obtain the permission of a parent or guardian before providing us with any information.

Send a Friend a Message
Inbox Marketer provides facilities for you to send a friend an email message. We use the email addresses you enter to send the requested email, and we track the number of emails sent, but we do not use the email addresses for any other purpose.

Contests and Surveys
Periodically, we run contests and surveys for our clients. Participation in these is entirely voluntary, and you have a choice whether or not you disclose the requested information. Information requested may include contact information (such as name, email address) and demographic information (age, zip code, answers to specific questions such as computer use).

We use contact information to notify winners. Other information we collect is aggregated and used by Inbox Marketer and the sponsoring client to improve the client’s offerings.

Confirmation Messages
When you download an Inbox Marketer marketing resource, we request your email address, so we can send you a confirmation message.

Opting Out
When you subscribe to an Inbox Marketer email publication, we provide simple instructions, in each newsletter, on how you can cancel your subscription.

Each message deployed by Inbox Marketer on behalf of a client contains instructions on how you can opt out of future communications, either via email or through a web page.


ABOUT INFORMATION WE COLLECT AUTOMATICALLY

Technical and Demographic Information
Inbox Marketer collects technical and demographic information about you that does not personally identify you. Examples of this type of information include the computer operating system you use, your Internet browser, your domain name and IP address, and the web pages you view. IP addresses are not linked to personally identifiable information.

We use this information to diagnose problems with our website and to better tailor its content to your needs.

How We Use Cookies
A cookie is a small text file placed on your computer that uniquely identifies you. It tells our Web server when you return to a page you’ve already visited. We use cookies in several places:

  • When you download a marketing resource or contact form, we use a cookie to save the information you enter. If you return to the same page later, we can fill in your email address, so you don’t have to re-enter it.
  • When we send you an email with a link to a Web page, we use a cookie to automatically enter your email address on a Web page form, so you don’t have to type it.

Open Rates and Clicks
Inbox Marketer sends email, on behalf of itself or clients, and tracks the open rates of the HTML version of these messages. This allows us and our clients to improve the quality of the messages we send. Inbox Marketer cannot track open rates on plain text messages.

Inbox Marketer may also track clicks on website links included in the messages.

Information regarding the activity of email recipients is reported to the client who deployed the message through Inbox Marketer, and may be used in case studies. Information about specific email recipients is only shared with the client who owns the list on which the recipient’s email address originally appeared.

Inbox Marketer employs the use of transparent images in our messages for tracking purposes. This only tracks open rates of messages that have been deployed by Inbox Marketer. Upon opening, messages sent from or behalf of Inbox Marketer, will send a notification to our internal reporting services.

We may share aggregated demographic information with our partners and clients. This is not linked to personal information that can identify any individual person.

HOW WE PROTECT THE INFORMATION YOU PROVIDED
Inbox Marketer takes strong precautions to protect the information you provide from loss, misuse, unauthorized access, alteration, or destruction.

In some cases, Inbox Marketer stores databases for our clients. These lists may contain email addresses, as well as other information the client has collected. A client’s list is subject to the same security as data Inbox Marketer collects itself, and is never shared with other partners or clients.

All Inbox Marketer employees are made aware of the importance we place on privacy, and what they can do to ensure customer information is protected.

HOW YOU CAN CHANGE INFORMATION YOU PROVIDED
If you have provided information to Inbox Marketer and would like it deleted from our records, or you would like to update information you’ve given us, please send an email to sales@inboxmarketer.com

CONTACTING US
If You Feel You Have Received Unsolicited Email
Inbox Marketer does not send or condone unsolicited email, or “spam”. We send email only to people who have requested our newsletter, or asked for information about our products.

If you feel you’ve received unsolicited email from Inbox Marketer, please send a message to abuse@inboxmarketer.com. We promise to deal with your issue promptly.

Other Concerns
Any question, concern or complaint concerning compliance with our Privacy Policy should be addressed to our Privacy Officer:

Matthew Vernhout,
Chief Privacy Officer
Inbox Marketer
Phone: 877-994-6664 x326
Email: privacy@inboxmarketer.com

You can also contact the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm est, at:

Toll-free: 1-800-282-1376
Phone: (613)995-8210
Fax: (613)947-6850
TTY: (613)992-9190

or by mail at:

112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3

or on the web at:
https://www.priv.gc.ca

Inbox Marketer Corporation
381 Woolwich Street
Guelph, Ontario
Canada, N1H 3W8

Phone: 519-824-6664
Fax: 519-824-1222
Email: sales@inboxmarketer.com