Email Marketing & Publishing October 2004

Email Trends
Image Blocking

With the bulk of commercial emails sent as HTML, the recent trend toward image blocking is one to watch. For example, major email clients such as Microsoft Outlook (2003) and AOL (6.0-9.0) block images by default until a user physically changes the setting. Gmail will soon do the same thing, and Microsoft has extended this functionality to Outlook Express with the latest service pack upgrade for XP.

The typical HTML email message doesn’t contain images itself but, rather, downloads them from a web server. So blocked images mean two things for email marketers: 1) The message can’t be counted as an “open” because this kind of tracking involves downloading a single pixel "invisible gif"; 2) None of the graphics in either the articles or the ads will appear.

Perhaps you have noticed some of the effects already in the form of lower open rates, fewer clicks on ads, or a general lack of responsiveness in campaigns that previously got people very engaged. If so, there are several courses of action to take, and you should take them simultaneously. Please read Three counter measures for image blocking.